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Crumb Library
315-267-2485

Crane Library
315-267-2451

Research & Technology Help Desks: Get Help!

Research/Tech Help

Research Help

Need help getting started with your research? Can’t find that last resource you need? We want to help. Stop at the Research Help Desk in Crumb Library, the Research Center in Crumb Library, or the Circulation Desk in Crane Library to ask us a question. You can also reach us by using our Get Help service. You can send us a question, check answers to questions others have asked or chat with a Crumb Librarian when we are available. There is also a link to our consortial Ask Us 24/7 chat service that connects to librarians from a wide range of institutions who work together to offer 24/7 online help.

We can help with:

  • planning research
  • getting your research started
  • finding appropriate resources
  • using databases effectively
  • citing your sources correctly

Technology Help

The Technology Help Desk is located next to the Reference Desk, and is staffed by library staff members and student assistants. If you’re in Crumb Library, we can help you with:

  • printing problems
  • network or wifi problems
  • using software like Microsoft Word, Excel, Publisher, and Powerpoint
  • using Blackboard, Moodle, Bearmail or BearPaws
  • using the scanner for documents and photos
  • using Helios to save your work
  • using external hardware with campus (or your) computers
  • many other problems, PC or Mac related — just ask!