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Authentication Problems: Home

Having Trouble Logging In?

First, we’re so sorry that connecting to our resources is giving you trouble.  We've tracked the problem to ResNet and are working with the ResNet provider to solve this.

4/29/22 update: Please continue to fill out the form so we can track the variables of who this is happening to and why.  This will be received by the library email account and if you check the box on the form, we will follow-up with you to make sure you have what you need.

Work-arounds in the meantime:

  • The Campus VPN (Virtual Private Network) can be added to your device to connect to our Academic network and so bypass ResNet. For info on how to download and set up the campus VPN please visit VPN | SUNY Potsdam.   
  • Use data on your phone to get access
  • Go to the academic side of campus; library computers will provide access. 
  • For immediate librarian help use our 24/7 chat service.  They may or may not be able to help with access to very specific individual sources, but they can certainly help you find alternatives for your project. They will also tag the exchange with a ticket so that we will follow up on with you.  
  • For any other help or inquiries, feel free to e-mail us directly at


Crumb Library: 315-267-2485
Crane Library: 315-267-2451

Text Us! (Mon-Fri, 10 - 4): 315-277-3730

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SUNY Potsdam College Libraries
44 Pierrepont Ave
Potsdam, NY 13617