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SUNY Potsdam Research Services

Chat Assistance for Research during COVID-19

Research Help

  • The SUNY Potsdam College Libraries subscribe to a 24/7 chat service with staffing by librarians around the world. 
  • A SUNY Potsdam Librarian will staff this service Monday - Friday from 9:00 - 5:00 beginning Monday, March 23rd. 
  • The global service will serve as back-up if demand exceeds capacity during business hours. 
  • This service focuses on support for academic assignments, such as
    • planning research
    • getting your research started
    • finding appropriate resources
    • using databases effectively
    • citing your sources correctly
  • This is not a technology assistance service or help with local set-ups.


AskUs24X7 chat service

Please note:  for questions about renewing items, you will need to e-mail - this is not an area that can be handled through chat.



Crumb Library: 315-267-2485
Crane Library: 315-267-2451

Text Us!: 315-277-3730

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College Libraries


SUNY Potsdam College Libraries
44 Pierrepont Ave
Potsdam, NY 13676