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Research & Technology Help Desks: Get Help!

Research Services

Research Help

Need help getting started with your research? Can’t find that last resource you need? We want to help!  We can help with:

  • planning research
  • getting your research started
  • finding appropriate resources
  • using databases effectively
  • citing your sources correctly

If you are looking for help actually writing your paper, make an appointment witht the Writers' Block!

Chat Research

Immediate assistance with research is always available through our 24/7 Chat service.

One-on-One Appointment Research

If you'd like more structured assistance, sign up for a 30 minute one-on-one research consultation appointment.  Sign up at least 24 hours in advance and a librarian will do some advance preparation to get you started on your assignment.  One-on-one appointments will generally be remote through zoom for Fall 2021, but you may request a face-to-face appointment with certain librarians if you prefer.

If you would like guided assistance in researching music topics, contact the Music Librarian (, 315-267-3227) for a 30 minute individual music research appointment. All SUNY Potsdam students - whether in music, arts and sciences, or education - are welcome, for topics in classical music, jazz and blues, and popular music.

Technology Assistance

Technology Help

The Technology Helpdesk is located at the single service point desk in the Lougheed Learning Commons and is staffed by student assistants.  Hours for Fall 2021 will be posted shortly.

Technology Help for Crane Music Library is provided at the Crane Computer Lab located opposite the library's front desk. The Lab is supervised by Dr. Peter McCoy and is staffed with student Lab Monitors throughout the week.

Technology staff can help you with:

  • printing problems
  • network or wifi problems
  • using software like Microsoft Word, Excel, Publisher, and Powerpoint
  • using Moodle, Outlook, Bearpaws, or handshake
  • using the scanner for documents and photos
  • using onedrive to save your work
  • using external hardware with campus (or your) computers
  • many other problems, PC or Mac related — just ask!


Crumb Library: 315-267-2485
Crane Library: 315-267-2451

Text Us!: 315-277-3730

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College Libraries


SUNY Potsdam College Libraries
44 Pierrepont Ave
Potsdam, NY 13676