Skip to main content
Crumb Library

Crane Library

Research & Technology Help Desks: Get Help!

Research Services

Research Help


Need help getting started with your research? Can’t find that last resource you need? We want to help!  We can help with:

  • planning research
  • getting your research started
  • finding appropriate resources
  • using databases effectively
  • citing your sources correctly

Drop-In Research

Drop-in Research Assistance is available to get you started.

At Crumb Library, librarians will be available at the Crumb Research Help Desk:

  • Monday 11 - 5
  • Wednesday 11 - 5
  • Thursday 11 - 5

At Crane Music Library, drop-In Research Assistance for music is available during weekdays, especially:

  • with the Music Librarian, Monday-Friday afternoons, 2-5 pm
  • with the Crane Graduate Assistants, Sunday-Thursday evenings, 6-10 pm

Chat Research

Immediate assistance with research is always available through our AskUs24/7 Chat service.



One-on-One Appointment Research

If you'd like more structured assistance, sign up for a 30 minute one-on-one research consultation appointment.  Sign up at least 24 hours in advance and a librarian will do some advance preparation to get you started on your assignment.  All one-on-one appointments scheduled through our online service meet on the first floor of Crumb Library in the Research Center.

If you would like guided assistance in researching music topics, contact the Music Librarian (, 315-267-3227) for a 30 minute individual music research appointment. All SUNY Potsdam students - whether in music, arts and sciences, or education - are welcome, for topics in classical music, jazz and blues, and popular music. All music consultation appointments are done at Crane Music Library in Schuette Hall, second floor.

Technology Assistance

Technology Help

The Technology Helpdesk is located at the single service point desk in the Lougheed Learning Commons and is staffed by student assistants. The Technology Helpdesk is staffed:

  • Monday thru Thursday- 8am to 10pm
  • Friday- 8am to 3pm
  • Sunday- 3pm to 10pm

Technology Help for Crane Music Library is provided at the Crane Computer Lab located opposite the library's front desk. The Lab is supervised by Dr. Peter McCoy and is staffed with student Lab Monitors throughout the week.

Technology staff can help you with:

  • printing problems
  • network or wifi problems
  • using software like Microsoft Word, Excel, Publisher, and Powerpoint
  • using Moodle, Outlook, Bearpaws, or handshake
  • using the scanner for documents and photos
  • using onedrive to save your work
  • using external hardware with campus (or your) computers
  • many other problems, PC or Mac related — just ask!

Quick Links

Loading ...