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Policies

College Libraries Appeal Process

Libraries are shared resources, built upon the principle that materials belong to the library's community of users, not to any single user within the community. The College Libraries' borrowing policies and procedures are designed to support this principle, and it is expected that every user will return borrowed materials to the Libraries on time and in good condition for the next user.

In the case that borrowed material is not returned on time, or is damaged, and notification fees and then replacement costs are assessed, a user may appeal these charges by sending a written appeal to the Circulation Supervisor, Jennifer Jeffery. All appeals must be received within 10 days of the assessment of the charges being appealed. The appeal should address the action the user is requesting and reasons why the library should consider the request.  A written decision to the user will be issued within five weekdays of receipt of the appeal.

If the charges are sustained, the user may appeal to the Director of Libraries within five days of receipt of the first response. The Director shall issue a written decision to the user within five weekdays of the receipt of the appeal. If a user does not appeal within the timeframes indicated, the Circulation Supervisor and the Director of Libraries are not obliged to consider the appeal.

Written appeals may be sent to Jennifer Jeffery at Crumb Library - SUNY Potsdam, 44 Pierrepont Ave, Potsdam, NY 13676 or via e-mail to Jennifer Jeffery – jefferja@potsdam.edu. Appeals may be left with the secretary in Room 127 in Crumb Library. Responses to the appellant will include names and addresses as necessary for continued appeals.

Contact

Crumb Library: 315-267-2485
Crane Library: 315-267-2451

Text Us! (Mon-Fri, 10 - 4): 315-277-3730

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SUNY Potsdam College Libraries
44 Pierrepont Ave
Potsdam, NY 13617